Letting Agent Website Requirements: What Must Show

The short answer: In England, a letting agent's website has to carry a list of its fees, and that list has to include a statement naming the agent's client money protection scheme and its redress scheme. On a UK website, the agent also has to show its client money protection certificate, while rent adverts should carry the rent and the council tax band too. We checked each point against gov.uk, legislation.gov.uk and National Trading Standards on 10 November 2026. This guide isn't legal advice.

What must a letting agent website show by law?

In England, a letting agent's website must show a fee list, a client money protection statement and certificate, and a redress scheme statement. Below, a table sets out each duty with its source, and we've kept to England because several duties apply there only.

What the website must show	What the rule says	Source
A list of fees	The agent "must publish a list of the fees on the agent's website (if it has a website)"	Consumer Rights Act 2015, section 83(3)
A link from portals	On a third-party site, show the fees or link to the list on the agent's own website (England)	Section 83(3A) to (3C)
Client money protection statement	The list must say the agent is a member of a client money protection scheme and name it (England)	Section 83(6)
Redress scheme statement	The list must say the agent is a member of a redress scheme and name it (England)	Section 83(7)
Client money protection certificate	Show it "on your website" and in any office where you deal with the public	gov.uk, client money protection for property agents
Company details	A company's registered number, registered office and the part of the UK where it's registered	Regulation 25, SI 2015/17

Two cautions. The legislation.gov.uk page for regulation 25 flags modifications, so confirm the current text before relying on it. And gov.uk's client money protection page says it covers letting and property management agents in England who hold clients' money.

What goes in the fee list?

Under section 83(4), each fee on the list needs a clear description, a note on whether it's charged per property or per tenant, and the amount including tax. When the amount can't be known in advance, the list gives the way the fee is calculated under Section 83. That's the wording of section 83(4), and the Business Companion guide for traders, reviewed in May 2026, sets out the same four points.

The fee list also has to respect the Tenant Fees Act 2019. Gov.uk's guidance, updated 7 July 2026, says you can't charge a tenant any payment that isn't on its permitted list, and a holding deposit can't be more than 1 week's rent. A first breach carries a penalty of up to £5,000. For a second breach within five years, it's up to £30,000 or a court case, and a prosecution can bring an unlimited fine.

Where should these details sit on the page?

Put them on the fee page itself, then link that page from the header, the footer and every rent listing in England. Because section 83(6) and (7) say the fee list must include the two scheme statements, a footer logo alone doesn't meet that wording on our reading, and the names belong in the list.

Here's the layout we'd build for a UK agency site:

One fee page with every landlord and tenant fee, grouped by service level.
The two statements printed under the fees, with each scheme's name written out as text.
The certificate as a page or a file, linked from the fee page and the footer.
A fee link on every rent listing and in each portal advert, as section 83(3A) to (3C) asks in England.

Write scheme names as text, not just logos. Google and screen readers can't read a logo with no text around it, such as The Property Ombudsman's badge.

Does material information apply to rentals?

Yes, in part. National Trading Standards' Part A guidance covers "the property price/rental price" and the council tax band for all properties, while tenure applies to sales only. The guidance was published on 12 July 2022, and it describes Parts B and C as still in development. Before you sign off a template, check the National Trading Standards site for the current position.

Your practical risk sits between your CRM and your website. A property feed can hold the council tax band while the page template drops it, so open 3 live rent listings on a phone and check that the rent and the band show on each.

What is changing with the landlord register?

Landlords in England will have to register each rental property, and the roll-out runs region by region from 15 December 2026. Gov.uk published the letting agent guidance on 29 October 2026. Landlords must start every registration, so Gov.uk says agents can't start one for them. If a landlord gives the agency's email address, the agent gets a link to add some property details, and using it is voluntary, says Gov.uk.

Region	Registration period
West Midlands	15 December 2026 to 14 March 2027
East of England	15 January 2027 to 14 April 2027
East Midlands	15 February 2027 to 14 May 2027
South East	15 March 2027 to 14 June 2027
Yorkshire and Humberside	15 April 2027 to 14 July 2027
North West	15 May 2027 to 14 August 2027
North East	15 June 2027 to 14 September 2027
London	15 July 2027 to 14 October 2027
South West	15 August 2027 to 14 November 2027

Once the rule starts, Gov.uk says you'll need to include the landlord number and the rental property number on any property advert. Landlord numbers look like L-XXXX-XXXX and property numbers like P-XXXX-XXXX. Because the guidance gives no start date for that rule, we'd add a spare field to the UK listing feed template now and switch it on when the date is published.

What about Wales and Scotland?

Check your own nation's guidance. Section 83 extends to England and Wales, but some subsections apply only to England, including the two scheme statements. Gov.uk's client money protection page is written for England. Its redress page covers estate agents across the UK and letting agents in England and Wales. We haven't sourced separate Welsh or Scottish rules in this guide, so we don't give any.

Why do these pages matter for search?

Landlords also read these pages before they pick an agent in Manchester or anywhere else. On 10 November 2026, we looked at the first page of Google UK for "letting agent fees for landlords", and local agency fee pages sat among the results. The two we opened were built differently. Andrews named The Property Ombudsman and its client money protection provider in plain text. Robert Holmes listed fees well, but we couldn't find a scheme named in its text, only logos.

The top result for "letting agent website requirements" that day was a law firm article that its page dates 5 March 2018. That 2018 article doesn't mention client money protection certificates or material information, so a page that does is easy to improve on.

At Renozer, we build this as the compliance block on our estate and letting agents page. Fees, schemes and certificate sit in one place at Renozer, linked from every branch page. Want a second pair of eyes first? Our free AI visibility audit checks how your agency shows up on Google and in AI answers. For the wider picture, our SEO for estate agents work and local SEO service sit on top of a site that follows these rules. Websites start from £995 and local SEO from £295 a month, both priced in writing before work starts.

A quick check before you publish

Check	Pass if
Fee page	Every fee has a description, a per-property or per-tenant note and a tax-inclusive amount
Scheme statements	Both schemes are named in text under the fee list
Certificate	The client money protection certificate is on the website
Portal adverts	Each one shows the fees or links to the fee page
Rent listings	The rent and council tax band show on a phone
Landlord numbers	The template has room for them once the date is set

Questions people ask

Do letting agents have to put their fees on their website?

Yes, if they have a website. Section 83 of the Consumer Rights Act 2015 says the agent must publish a list of its fees on its website, and gov.uk says the same. In England, an agent advertising on a third-party site must show the fees there or link to the list on its own site.

Do I have to name my redress scheme on my website?

In England, section 83 says the fee list must include a statement that you're a member of a redress scheme and the name of that scheme. Separately, gov.uk says estate agents and letting agents must join an approved scheme: The Property Ombudsman or the Property Redress Scheme.

Does material information apply to rental listings?

Part A of the National Trading Standards guidance covers the rent and the council tax band for all properties. Tenure information applies to sales only. Parts B and C were still in development when the guidance was published in July 2022, so check the current position.

Can a letting agent register a landlord's property on the new register?

Not directly. Gov.uk says landlords must start every registration. An agent can receive a link to add some property details if the landlord gives the agency's email address, and using that feature is voluntary.